Tasks
Join us on our continued success! To strengthen our team, we are now seeking a Head of After Sales (m/f/d) for our Porsche Center Hamburg.
You are determined and can identify with the following tasks:
Overall responsibility for strategic planning and sales and earnings targets for the After Sales department
Ensuring the planned sales and earnings of the After Sales department while adhering to budget specifications
Ensuring high customer satisfaction
Leading and managing currently 31 employees in the After Sales department
Ensuring smooth business operations in the After Sales department according to Porsche standards
Continuously adapting and developing the service and parts offering
Designing and ensuring the implementation of service events
Compliance with and monitoring of the ICS (Internal Control System)
Responsibility for the representation of the Porsche Center
Requirements
Education: You have completed a technical apprenticeship or, alternatively, a degree in business administration. Ideally, you have completed further training as a master mechanic or a certified automotive service advisor.
Experience and expertise: Relevant professional experience in a comparable position, ideally at a Porsche dealership in the after-sales department. You also have solid knowledge of technical and disciplinary leadership. Proficiency in MS Office and ideally experience with "CROSS" round out your profile.
Personality: You possess a high degree of empathy, and your strong communication skills promote team spirit. You are characterized by a high level of commitment, independence, and confidence. A success-oriented, entrepreneurial and customer-centric mindset and action, as well as strong communication and teamwork skills, are a given for you.
Working method: You work independently, and your work is characterized by a high level of quality and deadline orientation. You also bring business and technical expertise and organizational skills. A strong customer and service focus are paramount for you.
Language: You have excellent German and English skills.
Enthusiasm: You are passionate about your work and enjoy working in a dynamic environment.
For more detail, salary and company information, use the apply link
